PRIVACY POLICY

1. Introduction

XWONBET ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

XWONBET is operated by XWONBET Gaming Limited, a company registered in the Isle of Man with company number 785CX6C and registered address at 1-3 Goldie Terrace, Douglas, Isle of Man, IM1 1EB. We are licensed and regulated by the Isle of Man Gambling Supervision Commission under license IM/2025/0562/0795.

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: username, email address, password, referral code (optional).
• Verify your identity: full name, date of birth, government-issued ID, proof of address (when required).
• Make deposits/withdrawals: cryptocurrency wallet addresses, transaction IDs.
• Contact support: your communications with our support team.
• Participate in promotions: information related to your participation.

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type, screen resolution.
• Usage Information: pages visited, time spent, games played, bets placed, referral sources.
• Fingerprinting Data: browser fingerprint, timezone, plugins, canvas fingerprint (for fraud prevention only).
• Location Information: approximate geographic location based on IP address.
• Cookies and Similar Technologies: as described in Section 5.

2.3 Information from Third Parties

We may receive information about you from third parties, including verification services, payment processors, analytics providers, and social media if you interact with our accounts.

3. How We Use Your Information

3.1 Providing and Improving Services

• Create and manage your account.
• Process deposits and withdrawals.
• Enable gameplay and calculate winnings.
• Provide customer support.
• Improve and optimize the Platform and develop new features.

3.2 Security and Fraud Prevention

• Detect and prevent fraud, including multiple account detection.
• Verify your identity when required.
• Monitor for suspicious activity.
• Protect the integrity of our games and enforce our Terms & Conditions.

3.3 Legal and Regulatory Compliance

• Comply with applicable laws and regulations.
• Respond to lawful requests from authorities.
• Prevent money laundering and terrorist financing.

3.4 Communications

• Send administrative information (account updates, security alerts).
• Send promotional communications (with your consent).
• Respond to your inquiries and support requests.

3.5 Analytics and Research

• Analyze usage patterns and trends.
• Conduct research to improve user experience.
• Measure the effectiveness of our marketing.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Platform, including cloud hosting, analytics, fraud detection, customer support tools, and email communication services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, regulatory requests).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot reasonably identify you for research, marketing, or other purposes.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us remember your preferences and improve your experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function (session management, security).
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how users interact with the Platform.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).

5.3 Third-Party Cookies

Some third-party services we use may place cookies on your device, including Google Analytics, Cloudflare, and reCAPTCHA/hCaptcha.

5.4 Managing Cookies

You can control cookies through your browser settings — view, block, or delete them at any time. Note that blocking essential cookies may affect Platform functionality.

5.5 Fingerprinting

We use browser fingerprinting technology solely for fraud prevention and security purposes (detecting multiple accounts and fraudulent activity). This data is never used for marketing.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: SSL/TLS encryption for all data in transit.
• Access Controls: Strict employee access controls limiting exposure of personal data.
• Regular Security Audits: Ongoing vulnerability assessments and penetration testing.
• Secure Storage: Encrypted storage of sensitive data at rest.
• Two-Factor Authentication: Optional 2FA available for all user accounts.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7.1 Account Data

If you close your account, we retain your information for up to 5 years to comply with legal and regulatory requirements (including anti-money laundering obligations). After this period, your information is anonymized or securely deleted.

7.2 Transaction Data

Transaction records are retained for a minimum of 5 years as required by financial regulations.

7.3 Communications

Support communications are retained for up to 2 years to improve our services and resolve disputes.

8. Your Rights

8.1 For All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to our processing of your information for certain purposes.

8.2 For EEA Users (GDPR)

If you are located in the European Economic Area, you additionally have the right to data portability, restriction of processing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority.

Our legal basis for processing your information includes: performance of a contract, compliance with legal obligations, legitimate interests (fraud prevention, security, analytics), and consent (for marketing communications).

8.3 How to Exercise Your Rights

To exercise your rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Transfers

XWONBET operates globally, and your information may be transferred to and processed in countries other than your own. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected, including transferring only to countries deemed adequate by the European Commission and using standard contractual clauses where applicable.

Our servers are primarily located in the European Union and the United States.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on the Platform, sending an email to registered users where appropriate, and displaying a notice on the Platform.

The date of the most recent update is indicated at the bottom of this page. Your continued use of the Platform after modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the Platform
• Mail: XWONBET Gaming Limited, Attn: Data Protection Officer, 1-3 Goldie Terrace, Douglas, Isle of Man, IM1 1EB

For users in the European Economic Area, you may also contact our EU representative:

• EU Representative: XWONBET EU Services Ltd., 12 Main Street, Dublin, Ireland
• Email: [email protected]